As a part of Innovation Challenge announced by Kolba Lab on Local Self Governance, residents of ‘Hamalsaranakanner’ condominium suggested creation of a web-based system to facilitate relations between the “customers” and the “vendor” of local governance services. The online platform creates a shortcut in the relationship between community member and local government unit by:
- Facilitating condominium payments, fines and taxes
- Creating an interactive space for community members’ complaints or proposals (such as in garbage disposal, water waste, cleanliness of public yards, problems with elevators in residential buildings, city lighting, etc.) that neighbors can “vote up” by liking
- Presenting information on financial flows and activities of condominium units, making governance processes more transparent.
Customers (residents of the condominium) can communicate with their head of condominium by filling in the applications after they have logged in to the website. These applications may refer to a variety of issues, such as garbage disposal problems, water waste, cleanliness of public yards, problems with elevators in residential buildings, city lighting, etc. All registered applications are directed to the condominium. Users can track on the status of each case, on the progress and final decision made.
User registration on the platform requires two steps: request for registration in the system and verification of the user information (which is done manually by the system administrator). Access to the financial flows and activities of condominium units is available only to the verified users (residents).
Due to the system current local community problem will be identified through the applications received from citizens. LSG’s will find solutions to these problems through the results of the citizens’ feedback.